Customer Success Plans

Table of Contents

Program Overview

Overview of Training Credits

How to Use Training Credits

Splunk Education Delivery Methods

Splunk Education Learning Paths

Training Credit Costs

Example Plans

Program Overview

The Splunk Success Plan is a program designed to provide you with the tools and resources you need to be successful with Splunk. These plans provide you with various Customer Success resources bundled together with your license and includes Support, Professional Services, and Education. For more information on what you receive in your Success Plan, view the Success Plan table here.

This page will provide you with detailed information on the Training Credits you have received as part of your Success Plan. If you are a Premium Success Plan user, you will receive 50 Training Credits per year of your term.

Overview of Training Credits

What are Training Credits?

Training Credits are valued at $500 per credit and can be used for any education offering and delivery method. See below for information about offerings and delivery methods.

What is a Training Credit Account?

Training Credit Accounts are used to manage credits in the Splunk Education portal. Each TCA will have an associated passkey. Customers who have made several separate education purchases will have separate accounts.

What is a Passkey?

A passkey is used to control access to a training credit account. There is one passkey issued per TCA. You can distribute your passkey as needed.

How To Use Training Credits

Please see https://education.splunk.com/TrainingCreditPasskey for directions on how to use and manage training credits. If you need additional assistance, please contact education_AMER@splunk.com.

Splunk Education Delivery Methods

  • eLearning: Self-paced course. Students have 30 days to complete the course upon registration.
  • Instructor On-Demand (IOD): Self-paced course. Students have 30 days to complete the course upon registration. Blended-learning that combines self-paced learning with real-time, on-demand interactions with other students and Splunk expert instructors via built-in chat functionality. Includes hands-on lab activities, as well as an engaging mix of video, animation and demos. Option to schedule a single one-on-one WebEx session with a Splunk expert instructor to dive deeper into a specific topic.
  • Instructor-Led Public Virtual: Open to all customers, partners and Splunkers. Delivered by a live instructor via WebEx and can be attended from any location. We understand how adults learn and have taken virtual classes to the next level. We ensure that maximum concentration is kept during the 4.5 hour/day classes with engaging instructors, interactive quizzes and comprehensive hands-on labs.
  • Instructor-Led Dedicated Virtual: If you have a team to train, you can have a dedicated virtual class delivered by a live instructor via WebEx to just your employees. Students can attend from any location, but with the added ability to be able to virtually converse with colleagues and the instructor and focus the class on the needs of your organization.
  • Instructor-Led Public Classroom: With classrooms across the globe and a new state-of-the-art purpose-built classroom at our headquarters in San Francisco we offer in-person training. These classes take you away from your daily office routine and immerse you into the world of Splunk. We create the ideal environment to get fast tracked knowledge of how to get the best from Splunk.
  • Instructor-Led Dedicated Onsite: If you have a team to train, you can bring a Splunk instructor to your site allowing lively discussion amongst the attendees related to your specific company’s use of Splunk.

Splunk Education Learning Paths

From novice to expert, Splunk can be harnessed by anyone with the right training — and it's never been easier to get up to speed. Whether you're simply learning your way around the Splunk platform or getting certified to become a Splunk expert, there is a learning path or certification track for you!

 Splunk Cloud Customer Learning Path

 Splunk Enterprise User Learning Path

 Splunk Enterprise Administrator Learning Path

 Splunk Enterprise Architect Learning Path

 Splunk Enterprise App Developer Learning Path

 Splunk Enterprise Security Administrator Learning Path

 Splunk Enterprise Security End-User Learning Path

 Splunk IT Service Intelligence Administrator Learning Path

 Splunk IT Service Intelligence End-User Learning Path

 Splunk Phantom Learning Path

 Splunk SignalFx Learning Path

Training Credit Costs

For class pricing based on credits, please see Splunk Education Pricing.

Example Plans

While the Training Credits that you have received as part of your Success Plans can be used for any course or offering, we have compiled a list of sample course plans that you may find useful based on a potential use case.

These plans are examples only. You can use training credits for any education offerings.

Note: User roles build (an Administrator is also a Power User) and most courses have prerequisites. Be sure to review the Splunk Education Learning Paths for more details.

Splunk Cloud Users and Cloud Administrators

Splunk Education's learning path for Splunk Cloud customers offers courses for end users as well those in charge of managing Splunk Cloud users, data inputs, and configurations. The example 50-credit path below includes training for (10) Users, (5) Power Users, (1) Advanced Power User, (3) Cloud Administrators

Number of Students

Course

User Roles

Outcomes

Credit Price

10

Splunk Fundamentals Part 1 (FREE eLearning)

User

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Dashboards
  • Lookups
  • Alerts

0

5

Splunk Fundamentals Part 2 ILT or IOD

User, Power User

  • Use additional SPL commands
  • Field aliases and calculated fields
  • Create tags and event types
  • Use macros
  • Create workflow actions and data models
  • Normalize data with the CIM

20

4

Splunk Fundamentals Part 3 ILT or IOD

User, Power User, Advanced Power User

  • Gain advanced use and application of knowledge objects, statistical functions and normalizing commands
  • Use spath to work with self-referencing data
  • Accelerate reports and data models

16

1

Creating Dashboards with Splunk ILT or IOD

User, Power User, Advanced Power User

  • Apply best practices for building dashboards and forms
  • Improve dashboard performance
  • Use tokens and global searches
  • Customize charts
  • Create dynamic behaviors
  • Add extensions for JavaScript and CSS

2

1

Advanced Searching and Reporting with Splunk ILT or IOD

User, Power User, Advanced Power User

  • Optimize searches
  • Create advanced correlation of events
  • Use combined searches and subsearches

3

3

Splunk Cloud Administration

User, Power User, Cloud Administrator

  • Manage users and get data in Splunk Cloud
  • Apply knowledge, best practices, and configuration details for administering Splunk Cloud

9

Total

 

50

Splunk Enterprise Users and Administrators

Whether you're a Splunk power user learning investigative keyword searches and creating rich reports and visualizations or a Splunk administrator responsible for a single Splunk instance or a massive distributed deployment, our curriculum teaches you the concepts, tasks, and best practices to keep your Splunk installation happy, healthy, and growing. The example 50-credit path below includes training for (10) Users, (4) Power Users, (2) Advanced Power Users, (1) Administrator

Number of Students

Course

User Roles

Outcomes

Credit Price

10

Splunk Fundamentals Part 1 (FREE eLearning)

User

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Dashboards
  • Lookups
  • Alerts

0

4

Splunk Fundamentals Part 2 ILT or IOD

User, Power User

  • Use additional SPL commands
  • Field aliases and calculated fields
  • Create tags and event types
  • Use macros
  • Create workflow actions and data models
  • Normalize data with the CIM

16

4

Splunk Fundamentals Part 3 ILT or IOD

User, Power User, Advanced Power User

  • Gain advanced use and application of knowledge objects, statistical functions and normalizing commands
  • Use spath to work with self-referencing data
  • Accelerate reports and data models

16

2

Creating Dashboards with Splunk ILT or IOD

User, Power User, Advanced Power User

  • Apply best practices for building dashboards and forms
  • Improve dashboard performance
  • Use tokens and global searches
  • Customize charts
  • Create dynamic behaviors
  • Add extensions for JavaScript and CSS

4

2

Advanced Searching and Reporting with Splunk ILT or IOD

User, Power User, Advanced Power User

  • Optimize searches
  • Create advanced correlation of events
  • Use combined searches and subsearches

6

1

Splunk for Analytics and Data Science

User, Power User

  • Implement analytics and data science projects using Splunk's statistics
  • Machine learning
  • Built-in and custom visualization capabilities

3

1

Splunk Enterprise System Administration

User, Power User, Advanced Power User, Administrator

  • Manage and monitor the Splunk Enterprise environment
  • Manage licenses, indexers, search heads, users, and configurations

2

1

Splunk Enterprise Data Administration

User, Power User, Advanced Power User, Administrator

  • Install, configure, manage, monitor, and troubleshoot Splunk forwarders and Splunk Deployment Server components
  • Get data in to Splunk enterprise from forwarders and other remote methods

3

Total

 

50

Splunk Enterprise Security Users and Administrators

Learn to install, configure, manage, and use the Splunk App for Enterprise Security and prepare security practitioners to use Splunk Enterprise Security (ES). Students will use ES to identify and track security incidents, analyze security risks, use predictive analytics, and threat discovery. The example 50-credit path below includes training for (10) Users, (3) Power Users, (2) Advanced Power Users, (3) Cloud Administrators, (2) Enterprise Security Administrators

Number of Students

Course

User Roles

Outcomes

Credit Price

10

Splunk Fundamentals Part 1 (FREE eLearning)

User

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Dashboards
  • Lookups
  • Alerts

0

3

Splunk Fundamentals Part 2 ILT or IOD

User, Power User

  • Use additional SPL commands
  • Field aliases and calculated fields
  • Create tags and event types
  • Use macros
  • Create workflow actions and data models
  • Normalize data with the CIM

12

2

Splunk Fundamentals Part 3 ILT or IOD

User, Power User, Advanced Power User

  • Gain advanced use and application of knowledge objects, statistical functions and normalizing commands
  • Use spath to work with self-referencing data
  • Accelerate reports and data models

8

3

Creating Dashboards with Splunk ILT or IOD

User, Power User, Advanced Power User

  • Apply best practices for building dashboards and forms
  • Improve dashboard performance
  • Use tokens and global searches
  • Customize charts
  • Create dynamic behaviors
  • Add extensions for JavaScript and CSS

6

2

Advanced Searching and Reporting with Splunk ILT or IOD

User, Power User, Advanced Power User

  • Optimize searches
  • Create advanced correlation of events
  • Use combined searches and subsearches

6

3

Splunk Cloud Administration

User, Power User, Cloud Administrator

  • Manage users and get data in Splunk Cloud
  • Apply knowledge, best practices, and configuration details for administering Splunk Cloud

9

1

Using Splunk Enterprise Security

User, Power User, Enterprise Security User

  • Use Splunk Enterprise Security to identify and track security incidents, analyze security risks, use predictive analytics, and threat discovery

3

2

Administering Splunk Enterprise Security

User, Power User, Enterprise Security Administrator

  • Install, configure and manage Splunk Enterprise Security including event processing and normalization, deployment requirements, technology add-ons, risk analysis settings, threat intelligence and protocol intelligence configuration, and customizations

6

Total

 

50

Splunk IT Service Intelligence Users and Administrators

Learn to install, configure, manage, and use Splunk for IT Service Intelligence (ITSI). Learn about ITSI architecture, deployment planning, installation, service design and implementation. Learn to use Splunk IT Service Intelligence features, such as Service Analyzer, Notable Events Review, Glass Tables, Deep Dives, KPI Alerts and more. The example 50-credit path below includes training for (10) Users, (3) Power Users, (2) Advanced Power Users, (3) Cloud Administrators, (2) IT Service Intelligence Administrators

Number of Students

Course

User Roles

Outcomes

Credit Price

10

Splunk Fundamentals Part 1 (FREE eLearning)

User

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Dashboards
  • Lookups
  • Alerts

0

3

Splunk Fundamentals Part 2 ILT or IOD

User, Power User

  • Use additional SPL commands
  • Field aliases and calculated fields
  • Create tags and event types
  • Use macros
  • Create workflow actions and data models
  • Normalize data with the CIM

12

2

Splunk Fundamentals Part 3 ILT or IOD

User, Power User, Advanced Power User

  • Gain advanced use and application of knowledge objects, statistical functions and normalizing commands
  • Use spath to work with self-referencing data
  • Accelerate reports and data models

8

3

Creating Dashboards with Splunk ILT or IOD

User, Power User, Advanced Power User

  • Apply best practices for building dashboards and forms
  • Improve dashboard performance
  • Use tokens and global searches
  • Customize charts
  • Create dynamic behaviors
  • Add extensions for JavaScript and CSS

6

2

Advanced Searching and Reporting with Splunk ILT or IOD

User, Power User, Advanced Power User

  • Optimize searches
  • Create advanced correlation of events
  • Use combined searches and subsearches

6

3

Splunk Cloud Administration

User, Power User, Cloud Administrator

  • Manage users and get data in Splunk Cloud
  • Apply knowledge, best practices, and configuration details for administering Splunk Cloud

9

1

Using Splunk IT Service Intelligence

User, Power User, IT Service Intelligence User

  • Use Splunk IT Service Intelligence features, such as Service Analyzer, Notable Events Review, Glass Tables, Deep Dives, and KPI Alerts

1

2

Implementing Splunk IT Service Intelligence

User, Power User, IT Service Intelligence Administrator

  • Install and configure Splunk's app for IT Service Intelligence (ITSI)
  • Monitor mission-critical services, conduct deployment planning and service design, configure entities, notable events, and develop glass tables and deep dives

8

Total

 

50