Customer Success Plans

Table of Contents

Program Overview

Overview of Training Credits

How to Use Training Credits

Splunk Education Delivery Methods

Splunk Education Learning Paths

Training Credit Costs

Example Plans

Program Overview

The Splunk Customer Success Plan is a program designed to help you quickly and successfully derive value from our products throughout your journey. Included with your license purchase, Success Plans provide Support, OnDemand Services (ODS), and Education (EDU) that help you get the most out of your Splunk investment.

To see how you qualify for a success plan, please refer to the Customer Success Plan information page.

Overview of Training Credits

What are Training Credits?

Training Credits are valued at $10 per credit and can be used for any course offering and delivery method. See below for information about offerings and delivery methods.

What is a Training Credit Account?

Training Credit Accounts (TCA) are used to manage credits in the Splunk Education portal. Each TCA will have an associated passkey. Customers who have made several separate education purchases will have multiple accounts.

What is a Passkey?

A passkey is used to control access to a training credit account. There is one passkey issued per TCA. You can distribute your passkey as needed to your learners so they can register and pay for the courses.

How To Use Training Credits

Please see https://education.splunk.com/TrainingCreditPasskey for directions on how to use and manage training credits. Note that credits issued as part of a Customer Success Plan cannot be used to purchase exam vouchers, .conf passes or .conf Splunk Univesrity classes. If you need additional assistance, please contact education_AMER@splunk.com.

Splunk Education Delivery Methods

  • eLearning (free): Self-paced course. Students have 12 months to access vidoes, even after the course is completed!
  • eLearning with labs (paid): Self-paced course. Students have 12 months to access vidoes, even after the course is completed! Includes hands-on lab activities, as well as an engaging mix of video, animation and demos. Students can launch lab environments three times. The lab environment will be available for 4 hours during each launch.
  • Instructor-Led Public Virtual: Open to all customers, partners and Splunkers. Delivered by a live instructor via WebEx and can be attended from any location. We understand how adults learn and have taken virtual classes to the next level. We ensure that maximum concentration is kept during the 4.5 hour/day classes with engaging instructors, interactive quizzes and comprehensive hands-on labs.
  • Instructor-Led Dedicated Virtual: If you have a team to train, you can have a dedicated virtual class delivered by a live instructor via WebEx to just your employees. Students can attend from any location, but with the added ability to be able to virtually converse with colleagues and the instructor and focus the class on the needs of your organization.
  • Instructor-Led Public Classroom: With classrooms across the globe and a new state-of-the-art purpose-built classroom at our headquarters in San Francisco we offer in-person training. These classes take you away from your daily office routine and immerse you into the world of Splunk. We create the ideal environment to get fast tracked knowledge of how to get the best from Splunk.
  • Instructor-Led Dedicated Onsite: If you have a team to train, you can bring a Splunk instructor to your site allowing lively discussion amongst the attendees related to your specific company’s use of Splunk.

Splunk Education Learning Paths

From novice to expert, Splunk can be harnessed by anyone with the right training — and it's never been easier to get up to speed. Whether you're simply learning your way around the Splunk platform or getting certified to become a Splunk expert, there is a role-based learning path or certification track for you!

 Splunk Search Expert Learning Path

 Splunk Knowledge Manager Learning Path

 Splunk Data Science Analyst Learning Path

 Splunk Cloud Administrator

 Splunk Enterprise Administrator Learning Path

 Splunk Enterprise Architect Learning Path

 Splunk Enterprise Developer Learning Path

 Splunk Security Operations Center (SOC) Analyst Learning Path

 Splunk SOC Administrator Learning Path

 Splunk IT Analyst Learning Path

 Splunk IT Administrator Learning Path

 Splunk SOAR Administrator Learning Path

 Splunk DevOps, developer, or SRE Learning Path

Training Credit Costs

For class pricing based on credits, please see Splunk Education Pricing.

Example Plans

While the Training Credits that you have received as part of your Success Plans can be used for any course or offering, we have compiled a list of sample course plans that you may find useful based on a potential use case.

These plans are examples only. You can use training credits for any education offerings.

Note: User roles build (an Administrator is also a Knowlede Manager) and most courses have prerequisites. Be sure to review the Splunk Education Learning Paths for more details.

Examples for the Standard Success Plan - 700 Credits


Splunk Cloud Users and Cloud Administrators

Splunk Education's learning path for Splunk Cloud customers offers courses for end users as well those in charge of managing Splunk Cloud users, data inputs, and configurations. The example 700-credit path below includes training for (10) Beginner Search Experts, (1) Intermediate Search Expert, (1) Advanced Search Expert, (1) Knowledge Manager, and (1) Cloud Administrators

Number of Students

Course(s)

Credits per person

User Roles

Outcomes

Total Credit Price

10

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs

0

Beginner Search Expert

  • Search and navigate in Splunk
  • Use fields
  • Sort and output your data into tables
  • Create basic reports

0

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs
  • Working with Time - eLearning with labs - 30 credits
  • Statistical Processing - eLearning with labs - 30 credits
  • Scheduling Reports and Alerts - free eLearning no labs
  • Introduction to Dashboards - eLearning with labs - 30 credits

90

Intermediate Search Expert

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Dashboards
  • Alerts
  • Use SPL commands

90

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs
  • Working with Time - eLearning with labs - 30 credits
  • Statistical Processing - eLearning with labs - 30 credits
  • Scheduling Reports and Alerts - free eLearning no labs
  • Introduction to Dashboards - eLearning with labs - 30 credits
  • Result Modifications - eLearning with labs - 30 credits
  • Leveraging Lookups and Subsearches - eLearning with labs - 30 credits
  • Correlation Analysis - eLearning with labs - 30 credits
  • Search Under the Hood - free eLearning no labs
  • Dynamic Dashboards - eLearning with labs - 30 credits

210

Advanced Search Expert

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Dashboards
  • Alerts
  • Use additional SPL commands
  • Apply best practices for building dashboards and forms
  • Use tokens and global searches
  • Create dynamic behaviors

210

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Intro to Knowledge Objects - free eLearning no labs
  • Creating Knowledge Objects - eLearning with labs - 30 credits
  • Creating Field Extractions - eLearning with labs - 30 credits
  • Enriching Data with Lookups - eLearning with labs - 30 credits
  • Data Models - eLearning with labs - 30 credits

120

Knowledge Manager

  • Create field aliases and calculated fields
  • Create tags and event types
  • Use macros
  • Create workflow actions and data models

120

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Intro to Knowledge Objects - free eLearning no labs
  • Creating Knowledge Objects - eLearning with labs - 30 credits
  • Creating Field Extractions - eLearning with labs - 30 credits
  • Splunk Cloud Administration - instructor-led training - 200 credits

260

Knowledge Manager, Cloud Administrator

  • Manage users and get data in Splunk Cloud
  • Apply knowledge and best practices
  • Administer the Splunk Cloud deployment

260

 

 

Total

680


Splunk Enterprise Users and Administrators

Whether you're a Splunk power user learning investigative keyword searches and creating rich reports and visualizations or a Splunk administrator responsible for a single Splunk instance or a massive distributed deployment, our curriculum teaches you the concepts, tasks, and best practices to keep your Splunk installation happy, healthy, and growing. The example 700-credit path below includes training for (10) Beginner Search Experts, (1) Intermediate Search Expert, (1) Advanced Search Expert, (1) Knowledge Manager, and (1) Administrators

Number of Students

Course(s)

Credits per person

User Roles

Outcomes

Total Credit Price

10

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs

0

Beginner Search Expert

  • Search and navigate in Splunk
  • Use fields
  • Sort and output your data into tables
  • Create basic reports

0

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs
  • Working with Time - eLearning with labs - 30 credits
  • Statistical Processing - eLearning with labs - 30 credits
  • Scheduling Reports and Alerts - free eLearning no labs
  • Introduction to Dashboards - eLearning with labs - 30 credits

90

Intermediate Search Expert

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Dashboards
  • Alerts
  • Use SPL commands

90

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs
  • Working with Time - eLearning with labs - 30 credits
  • Statistical Processing - eLearning with labs - 30 credits
  • Scheduling Reports and Alerts - free eLearning no labs
  • Introduction to Dashboards - eLearning with labs - 30 credits
  • Result Modifications - eLearning with labs - 30 credits
  • Correlation Analysis - eLearning with labs - 30 credits
  • Search Under the Hood - free eLearning no labs
  • Dynamic Dashboards - eLearning with labs - 30 credits

180

Advanced Search Expert

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Lookupss
  • Alerts
  • Use additional SPL commands
  • Apply best practices for building dashboards and forms
  • Use tokens and global searches
  • Create dynamic behaviors

180

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Intro to Knowledge Objects - free eLearning no labs
  • Creating Knowledge Objects - eLearning with labs - 30 credits
  • Creating Field Extractions - eLearning with labs - 30 credits
  • Enriching Data with Lookups - eLearning with labs - 30 credits
  • Data Models - eLearning with labs - 30 credits

120

Knowledge Manager

  • Create field aliases and calculated fields
  • Create tags and event types
  • Use macros
  • Create workflow actions and data models

120

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Intro to Knowledge Objects - free eLearning no labs
  • Creating Knowledge Objects - eLearning with labs - 30 credits
  • Creating Field Extractions - eLearning with labs - 30 credits
  • Splunk System Administration - instructor-led training - 100 credits
  • Splunk Data Administration - instructor-led trining - 150

310

Knowledge Manager, Enterprise Administrator

  • Manage users and get data in Splunk Enterprise
  • Apply knowledge and best practices
  • Administer the Splunk Enterprise deployment

310

 

 

Total

700


Splunk Enterprise Security Users and Administrators

Learn to install, configure, manage, and use the Splunk App for Enterprise Security and prepare security practitioners to use Splunk Enterprise Security (ES). Students will use ES to identify and track security incidents, analyze security risks, use predictive analytics, and threat discovery. The example 700-credit path below includes training for (1) ES Anlyst and (1) ES Admin (on-Prem - Enterprise).

Number of Students

Course(s)

Credits per person

User Roles

Outcomes

Total Credit Price

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs
  • Search Under the Hood - free eLearning no labs
  • Intro to Knowledge Objects - free eLearning no labs
  • Intro to Dashboards - free eLearning no labs
  • Using Splunk Enterprise Security - instructor-led training- 150 credits

150

ES Anlyst

  • Search and navigate in Splunk
  • Use fields
  • Sort and output your data into tables
  • Create basic reports
  • Dashboards
  • Navigate and use the Enterprise Security App

150

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs
  • Search Under the Hood - free eLearning no labs
  • Intro to Knowledge Objects - free eLearning no labs
  • Creating Knowledge Objects - eLearning with labs - 30 credits
  • Creating Field Extractions - eLearning with labs - 30 credits
  • Enriching Data with Lookups - eLearning with labs - 30 credits
  • Data Models - eLearning with labs - 30 credits
  • Introduction to Dashboards - eLearning with labs - 30 credits
  • Splunk System Administration - instructor-led training - 100 credits
  • Splunk Data Administration - instructor-led trining - 150
  • Administering Splunk Enterprise Security - instructor-led training - 150 credits

550

ES Admin (on-prem - Enterprise)

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports
  • Create lookups and other knowledge objects
  • Apply best practices for building dashboards and forms
  • Manage users and get data in Splunk Enterprise
  • Apply knowledge and best practices
  • Administer the Splunk Enterprise deployment
  • Manage and configure Splunk Enterprise Security

550

 

 

Total

700


Splunk IT Service Intelligence Users and Administrators

Learn to install, configure, manage, and use Splunk for IT Service Intelligence (ITSI). Learn about ITSI architecture, deployment planning, installation, service design and implementation. Learn to use Splunk IT Service Intelligence features, such as Service Analyzer, Notable Events Review, Glass Tables, Deep Dives, KPI Alerts and more. The example 700-credit path below includes training for (2) IT Analysts and (1) IT Admin (on-prem - Enterprise).

Number of Students

Course(s)

Credits per person

User Roles

Outcomes

Total Credit Price

2

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs
  • Search Under the Hood - free eLearning no labs
  • Intro to Knowledge Objects - free eLearning no labs
  • Intro to Dashboards - free eLearning no labs
  • Using Splunk IT Service Intelligence - instructor-led training- 50 credits

50

IT Anlyst

  • Search and navigate in Splunk
  • Use fields
  • Sort and output your data into tables
  • Create reports and alerts
  • Dashboards
  • Navigate and use the IT Service Intelligence App

100

1

  • What is Splunk - free eLearning no labs
  • Intro to Splunk - free eLearning no labs
  • Using Fields - free eLearning no labs
  • Visualizations - free eLearning no labs
  • Working with Time - eLearning with labs - 30 credits
  • Correlation Analysis - eLearning with labs - 30 credits
  • Scheduling Reports and Alerts - free eLearning no labs
  • Intro to Knowledge Objects - free eLearning no labs
  • Creating Knowledge Objects - eLearning with labs - 30 credits
  • Creating Field Extractions - eLearning with labs - 30 credits
  • Data Models - eLearning with labs - 30 credits
  • Introduction to Dashboards - free eLearning no labs
  • Splunk System Administration - instructor-led training - 100 credits
  • Splunk Data Administration - instructor-led trining - 150
  • Implementing Splunk IT Service Intelligence - instructor-led training - 200 credits

600

IT Admin (on-prem - Enterprise)

  • Search and navigate in Splunk
  • Use fields
  • Get basic statistics from your data
  • Create reports and alerts
  • Create lookups and other knowledge objects
  • Apply best practices for building dashboards and forms
  • Manage users and get data in Splunk Enterprise
  • Apply knowledge and best practices
  • Administer the Splunk Enterprise deployment
  • Manage and configure IT Service Intelligence App

600

 

 

Total

700