Using Splunk IT Service Intelligence 4.11
Upcoming Classes
Online
Instructor-led online training
| Location | May 2022 | Jun 2022 | Jul 2022 | Aug 2022 | Sep 2022 | Oct 2022 | Nov 2022 |
|---|---|---|---|---|---|---|---|
| AMER Eastern Time - Virtual |
Jun 17 |
Jul 29 | |||||
| EMEA UK Time - Virtual |
Jul 8 |
Summary
This one-day course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services. Those who will implement Splunk IT Service Intelligence, please enroll in Implementing Splunk IT Service Intelligence instead.
Description
- IT Service Intelligence Cloud features and user interface
- Creating Glass Tables
- Investigating with Deep Dives
- Managing Episodes of Notable Event
Objectives
Module 1 – Monitoring Services with Service Analyzer
- Define key service intelligence concepts
- Describe IT Service Intelligence user roles
- Examine the IT Service Intelligence user interface
- Monitor Services with Service Analyzer
Module 2 – Visualizing Services with Glass Tables
- Describe glass tables
- Use glass tables
- Design glass tables
- Planning
- Views
- Edit mode
- Top bar controls
- Configuration bar
- Visualization types
- Source
- Configure glass tables
- Drilldowns
- Services and KPIs
- Ad-hoc searches, including predictive
- Service swapping
- Describe deep dive concepts and their relationships
- Default
- Custom
- Lanes
- Use default deep dives
- Create and customize new custom deep dives
- Add and configure lanes
- Metric lane
- KPI lane
- Event lane
- Customize lane views
- Bulk actions
- State and level thresholds
- Graph rendering
- Entity and anomaly overlays
- Overlays as lanes
- View modules
- Describe effective workflows for troubleshooting
- Define key episode terms and their relationships
- Multi-KPI alerts
- Notable events
- Notable event groups (Episodes)
- How multi KPI alerts generate notable events
- Describe the episodes workflow
- Take ownership
- Change status as needed
- Comment as needed
- Work with episodes
- Episode review
- Update an episode
- Investigate details
- Impact tab
- Timeline tab
- Similar Episodes tab
- Common fields
- Add comments
- Search
- Take action
- Bi-directional ticketing
- Reference links
- Integrations
- Views and Filters
- Permissions
Module 3 – Investigating Issues with Deep Dives
Module 4 – Managing Episodes
Prerequisites
-
To be successful, students should have a solid understanding of the following courses:
- Splunk Fundamentals 1 Or the following single-subject courses:
- What is Splunk
- Intro to Splunk
- Using Fields
- Scheduling Reports and Alerts
- Visualizations
- Leveraging Lookups and Sub-searches
- Search Under the Hood
- Introduction to Knowledge Objects
- Enriching Data with Lookups
- Introduction to Dashboards
Public Training
AMER Eastern Time - Virtual
-
9:00 AM - 1:30 PM EDT$ 500.00 USD -
9:00 AM - 1:30 PM EDT$ 500.00 USD
EMEA UK Time - Virtual
-
9:00 AM - 1:30 PM BST$ 500.00 USD
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