Using Splunk IT Service Intelligence 4.1

Using Splunk IT Service Intelligence 4.1

Upcoming Classes

Online

Instructor-led online training

Location Aug 2019 Sep 2019 Oct 2019 Nov 2019 Dec 2019 Jan 2020 Feb 2020
AMER Eastern Time - Virtual Oct 11
Dec 20
AMER Pacific Time - Virtual Nov 7
Nov 25
APAC Singapore - Virtual Nov 22
Jan 10
EMEA Coordinated Universal Time (GMT) - Virtual Nov 22
Jan 24

Summary

This one-day course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services. Those who will implement Splunk IT Service Intelligence, please enroll in Implementing Splunk IT Service Intelligence instead.

Description

  • ITSI features and user interface
  • Creating Glass Tables
  • Managing Notable Events
  • Investigating with Deep Dives

Duration

4 hours

Objectives

Module 1 – Navigating ITSI and Service Analyzers

  • Identify what ITSI does
  • ITSI Dashboards
  • Key concepts
  • Use Cases
  • Examine the ITSI user interface
  • Server analyzer
  • KPIs
  • Roles

Module 2 – Visualizing Services with Glass Tables

  • Describe glass tables
  • Use glass tables
  • Design glass tables
  • Planning
  • Views
  • Edit mode
  • Top bar controls
  • Configuration bar
  • Widget visualization types
  • Configure glass tables
  • Drill down
  • KPIs
  • Ad-hoc searches
  • Service swapping

Module 3 – Managing Episodes

  • Define key notable events terms and their relationships
  • Multi-KPI alerts
  • Notable events
  • Notable event groups (Episodes)
  • How multi KPI alerts generate notable events
  • Based on KPI values
  • Based on service(s)
  • Based on anomaly detection
  • Describe the episodes workflow
  • Take ownership
  • Change status as needed
  • Comment as needed
  • Work with episodes
  • Episode review
  • Update an episode
  • Investigate details
  • Impact tab
  • Timeline tab
  • Add comments
  • Search
  • Take action
  • Integrations
  • Views
  • Filters

Module 4 – Investigating Issues with Deep Dives

  • Describe deep dive concepts and their relationships
  • Default
  • Custom
  • Swim lanes
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure swim lanes
  • Metric lane
  • KPI lane
  • Event lane
  • Customize swim lane views
  • Bulk actions
  • State and level thresholds
  • Graph rendering
  • Entity and anomaly overlays
  • Overlays as lanes
  • View modules
  • Describe effective workflows for troubleshooting

Prerequisites

  • Splunk Fundamentals 1
  • Splunk Fundamentals 2

Onsite Training

For groups of three or more

Request Quote

Public Training

AMER Eastern Time - Virtual

  • Confirmed
    9:00 AM - 1:30 PM EDT
    $ 500.00 USD
  • Confirmed
    9:00 AM - 1:30 PM EST
    $ 500.00 USD

AMER Pacific Time - Virtual

  • Confirmed
    9:00 AM - 1:30 PM PST
    $ 500.00 USD
  • Confirmed
    9:00 AM - 1:30 PM PST
    $ 500.00 USD

APAC Singapore - Virtual

  • Confirmed
    9:00 AM - 1:30 PM SGT
    $ 500.00 USD
  • Confirmed
    9:00 AM - 1:30 PM SGT
    $ 500.00 USD

EMEA Coordinated Universal Time (GMT) - Virtual

  • Confirmed
    9:00 AM - 1:30 PM GMT
    $ 500.00 USD
  • Confirmed
    9:00 AM - 1:30 PM GMT
    $ 500.00 USD

Don't see a date that works for you?

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